Privacy Policy

1. Who We Are

Travel Insure Hub (“we”, “us”, or “our”) is a travel insurance comparison website. We are committed to protecting your personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions or concerns about our privacy practices, please contact us.

2. Information We Collect

We may collect and hold the following types of personal information:

Information You Provide Directly

• Contact details: your name and email address when you submit an enquiry or subscribe to our newsletter.
• Enquiry information: the content of messages you send us via our contact form.
• Feedback: any reviews or feedback you voluntarily submit.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address and approximate geographic location.
• Browser type, version, and operating system.
• Pages visited, time spent on the Site, referring URL, and links clicked.
• Device information such as device type and screen resolution.

This information is collected via cookies and similar tracking technologies and may be aggregated with data from analytics providers such as Google Analytics.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Site, analyse usage patterns, and serve relevant content. Types of cookies we use include:

• Essential cookies: required for the Site to function correctly.
• Analytics cookies: help us understand how visitors interact with the Site (e.g., Google Analytics).
• Advertising/affiliate cookies: placed by our affiliate partners to track referrals and commissions.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and travel insurance updates (where you have subscribed).
• To improve and personalise your experience on the Site.
• To analyse Site usage and monitor performance.
• To comply with legal obligations and enforce our Terms of Use.
• To detect and prevent fraud or misuse of the Site.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service providers: third parties who assist us in operating the Site (e.g., email service providers, analytics tools), under confidentiality obligations.
• Affiliate partners: when you click through to an insurer’s website, that insurer may place cookies or collect data in accordance with their own privacy policy.
• Legal requirements: where required by law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

6. Overseas Disclosure

Some of our service providers may be located overseas (for example, cloud hosting or analytics services based in the United States). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our Site uses HTTPS encryption for all data transmission.

However, no internet transmission is completely secure. We cannot guarantee the absolute security of data transmitted to or from our Site and you do so at your own risk.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Correct any personal information that is inaccurate, out of date, or incomplete.
• Complain to us if you believe we have breached the Australian Privacy Principles.
• Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

10. Children’s Privacy

This Site is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related enquiries, requests, or complaints, please contact us at: